Orders

Can I edit my order?

Order changes can be made within the first 24 hours after the order has been placed. To make changes to your order, please contact us.

 

Any requests to edit an order after 24 hours cannot be guaranteed since the order will have already entered processing.

Can I cancel my order?

To request an order cancellation, please contact us within the first 24 hours after placing the order.

 

Unfortunately, we can't cancel an order if it has been longer than 24 hours because it will have already entered processing. However, you're welcome to return your order once you receive it.

How do I track my order?

Once your order is sent, you will receive a confirmation message via email (please check spam folder) or SMS.

When your order has been shipped, you will also receive a shipping confirmation via email or SMS. This includes your order's tracking number/information.

When you click on the link on the confirmation message that you receive, it will direct you to the tracking website and you will be able to track your order all the way to your doorstep!

In the event that you have not received any order or shipping confirmation, kindly contact us so we can check and provide the tracking information of your order.

Shipping

Shipping Information

*Delivery Times:

USA
US Expedited: 3-7 Business Days. (Monday – Friday)
US Standard: 6-14 Business Days. (Monday – Friday)

Where is my order coming from?

All orders are shipped from our US warehouse in Knoxville, Tennessee.

How do I know if my order was shipped?

Once your order is shipped, you will receive a shipping confirmation with your order details, a tracking number, and an estimated delivery time.

How do I track my order?

Once your order is sent, you will receive a confirmation message via email (please check spam folder) or SMS.

When your order has been shipped, you will also receive a shipping confirmation via email or SMS. This includes your order's tracking number/information.

When you click on the link on the confirmation message that you receive, it will direct you to the tracking website and you will be able to track your order all the way to your doorstep!

In the event that you have not received any order or shipping confirmation, kindly contact us so we can check and provide the tracking information of your order.

Why didn't I get a shipping confirmation?

If you received the order confirmation but didn’t receive the shipping confirmation, then this means that your order hasn’t been shipped yet.

 

If it has been over 3 days since your order was placed, but you still haven’t received a shipping confirmation, please contact us.

I made a mistake in my shipping address

We try to pack and ship your orders as soon as possible.

If you gave the wrong shipping address upon ordering, please contact us ASAP. If you inform us before the order is dispatched (within 12 hours), we can still change the shipping address.

If you gave the wrong shipping address upon ordering and your order has already dispatched, we can no longer change your order's shipping address.

In the event that the shipping address is incorrect and you wish to cancel the order, we will refund the order but will reserve 50% of the order value to cover lost goods & shipping costs.

Returns

What is your return policy?

You're welcome to return your item(s) for a refund within 30 days of delivery. To learn more about our return policy, please click here.

How do I return my item(s)?

Please contact us if you would like to request a return. Our online support team is available 24/7.

 

Generally, we respond within 24 hours (it may take up to 48 hours during the holidays and when experiencing a high volume of customer inquiries.)

Why haven't I received my refund yet?

It usually takes 3-5 business days for refunds to be processed. If you still haven't received your refund, first check your bank account, then contact your bank or credit card company. If you've completed all these step and still haven't received your refund, please contact us.

  • About Birdie Buddy

    Join our small family-owned business on a mission to enhance the lives of cats and their owners.

    With cat-approved, innovative products and genuine passion, we're here to give your furry friend the best life possible!

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    As a Birdie Buddy supporter you get access to our exclusive cat lover community.

    Connect, share pictures, get tips, and more. Access new releases and giveaways to make life with your furry friend easier.

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  • We're in it for the cats

    We support non-profit rescue centers, giving homeless cats a chance for a happy life.

    All of our returns go here

    Together, let's ensure all cats find safe and loving homes.

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