Return & Refund Policy 

If you are not 100% satisfied with your purchase, you're eligible for a refund/replacement within 30 days from the time the order was received/delivered. It should be in line with our Standard Product Warranty Policy.

To make a return, please contact us at contact@birdie-buddy.com.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@birdie-buddy.com

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@birdie-buddy.com

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • About Birdie Buddy

    Join our small family-owned business on a mission to enhance the lives of cats and their owners.

    With cat-approved, innovative products and genuine passion, we're here to give your furry friend the best life possible!

  • Join a community of cat lovers

    As a Birdie Buddy supporter you get access to our exclusive cat lover community.

    Connect, share pictures, get tips, and more. Access new releases and giveaways to make life with your furry friend easier.

    Shop Now 

  • We're in it for the cats

    We support non-profit rescue centers, giving homeless cats a chance for a happy life.

    All of our returns go here

    Together, let's ensure all cats find safe and loving homes.

1 3