Shipping Information

Here's How Our Shipping Process Works:

  1. After your order is placed, an order confirmation receipt is emailed and/or texted to you.
  2. Your order goes through a 24 hour processing period (edits / cancellations can be done during this period).
  3. Once the processing period is over, your item(s) gets shipped from our US warehouse.
  4. A tracking number is emailed and/or texted to you (please allow up to 48 hours for the courier to update the tracking status).
  5. Your item(s) is then delivered to the shipping address you provided when placing your order.

 

Domestic Shipping (U.S) Only

Shipping Method

Carrier

Est. Delivery Time

Tracking Link

Standard Shipping

USPS / UPS

4-5 Business Days

Via Email

Expedited Shipping

UPS / FedEx / DHL

2 Business Days

Via Email

 

Wrong Address

Deliveries will be made to the shipping address that the customer provided at checkout. It is the customer's responsibility to ensure that all the information they are providing us is correct. If you decide to make any changes to your shipping address, please contact us at contact@birdie-buddy.com within the first 24 hours after placing the order and we will do our absolute best to make the requested change.

Any requests to edit the shipping address after the first 24 hours cannot be guaranteed since the order will have already entered processing. If the order is returned back to our warehouse, we will then ship it to the correct delivery address or provide you with a full refund.

Returns

Your satisfaction is all that matters. If you're not happy with your product, you're welcome to return it for a full refund within 60 days of delivery. However, the cost of returning the product must be covered by you as the customer. Please visit our Return Policy for more information.

  • About Birdie Buddy

    Join our small family-owned business on a mission to enhance the lives of cats and their owners.

    With cat-approved, innovative products and genuine passion, we're here to give your furry friend the best life possible!

  • Join a community of cat lovers

    As a Birdie Buddy supporter you get access to our exclusive cat lover community.

    Connect, share pictures, get tips, and more. Access new releases and giveaways to make life with your furry friend easier.

    Shop Now 

  • We're in it for the cats

    We support non-profit rescue centers, giving homeless cats a chance for a happy life.

    All of our returns go here

    Together, let's ensure all cats find safe and loving homes.

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